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Home Organization F.A.Q.'s

What is a Professional Organizer?

A Professional Organizer is someone that helps you to overcome clutter and disorganization to make your life less stressful and your space more efficient.


Why hire a Professional Organizer?

A Professional Organizer not only helps you organize your mess, but they also create easy-to-follow systems to help keep it that way. They are there to help you through the entire process or to get down and dirty and do everything themselves. They are there to sit, sort, clean, file, de-clutter, and de-stress to help make life simpler for you.


Does the Organizer come to me?

Yes, all sessions take place in your home or office.


What happens during the first appointment?

The professional organizer acts as a coach, working alongside you the entire time. First, we’ll look at the space that needs help and then discuss what you like and don’t like about the space. We’ll assess your space, challenges, ideas, and more! Next, we’ll create a strategy to create a useful and organized space.Then, we dig right in!


How many hours does it take to organize?

It depends on the size of the room, its current state, and your motivation level. Generally, in three hours we can complete a small space such as a closet, laundry room, or entryway. Larger or more complex areas, like home offices, kitchens, basements, or heavily cluttered areas, can take longer. Some clients simply need someone to help them get started, and then finish the jobs themselves. Others prefer to work with the organizer from start to finish. Each client’s needs are unique.


What if I'm embarrassed of my mess?!

Don’t feel bad! Professional organizers don’t judge — they’re here to help you! And all services provided by Urge to Purge are confidential. We also abide by the National Association of Productivity and Organizing Professionals Code of Ethics. This Code of Ethics is a set of principles to provide guidelines in our professional conduct with our clients, colleagues, and community. As a member of the National Association of Productivity and Organizing Professionals, National Association of Senior Move Managers , I pledge to exercise judgment, self-restraint, and conscience in my conduct in order to establish and maintain public confidence in the integrity of NAPO/NASMM members and to preserve and encourage fair and equitable practices among all who are engaged in the profession of organizing.


 Should I clean up before you come?

No. There is no need to clean up your space before your assessment or any of the organizing sessions! It’s best if I can see the space how it typically looks and functions with you in it. I promise there is nothing to be embarrassed about, because when I come into your space, I’m looking for solutions. We have a 100% No Judgement Guarantee!


Can my kids be home while we organize?

Sure, but remember that very young children may slow us down, and you’re paying for this special time with a professional organizer. So we recommend that you have a sitter watch younger children. When organizing older children’s rooms, they should definitely be there to help and give input.


My whole house needs organizing. Where do we start?

Each client is unique; this might depend on where you feel the most stress, the area that looks the worst, or the area that is most critical to your family or office functioning. For example, while the kids’ playroom might look the worst, the kitchen might need to come first if it is the epicenter of your family; if you eat, talk, pay bills, sort mail, and do schoolwork in the kitchen, it’s a room that needs to be functional immediately! For those who can’t fit a car in the garage due to all that clutter, we might start there. If your bedroom leaves you feeling stressed rather than rested, this may be the place to dig in. Urge to Purge will help you determine where to start if you are unsure.


How are the services paid for?

Urge to Purge offers two ways to purchase organizing services: single-session and multi-session packages, generally with a three-hour minimum per session. In three hours, we can make huge improvements in your troubled space! However, each session rarely lasts more than four hours, as productivity and enthusiasm levels drop off as fatigue sets in! The value you receive is immeasurable. We direct, empower, and coach you to an organized life. You receive custom one-on-one time with us, in the privacy of your own home or office. We are the personal trainer for your brain! .


Can I buy an organizing Gift Certificate for my parents or spouse?  

Sure, but make sure that it’s really a gift for them, rather than yourself! Organizing sessions will only be productive if the client is receptive, motivated, and ready to get organized.

What areas does Urge to Purge service?

We offer hands-on organizing services in New Hanover , Pender and Brunswick Counties in Southeastern NC. We may travel to your area or may be able to offer phone and email coaching if you are outside our service area.


 What makes you different than other organizers?

My background in Occupational Therapy has given me the skills to quickly assess an environment and creatively determine what needs to be adapted.

Organization and planning just comes easy to me and I am a stickler for details.

You'll also have access to our list of network professionals to meet every need and discounts can be passed down to you as a UTP client with our referral.


Does the Project Fee include the cost of organizing products? 

No. The cost of organizational tools (beyond printed labels and client education materials) is a separate fee, because you will likely want hangers, containers,  liners, etc. that tie into your current design theme and unique budget.  Currently, UTP is affiliated with Amazon and The Dollar Tree for easy access to recommended products.  See “ Recommended Products”  Link.   Additional Hauling Service Fees can be added to a Projects final cost


Do I have to throw my things away?

That decision is completely up to you. If clutter is interrupting your daily life and preventing you from attaining your goals, most likely, there will be items that need to be re-homed. However, you decide whether to donate, toss, or recycle. I promise to cheer you on as you let go of the things that you no longer need, use, or love; the things that are ultimately a barrier between you and the things you do love and use.


 Will you help me donate the things I choose to part with?

I have partners that I regularly provide donations for: Habitat for Humanity,  and Goodwill Industries. My goal is to put your possessions to use; to bless others with your abundance. I will transport as much as can fit in my vehicle and I can coordinate a pick-up for larger items, if necessary. I will provide a tax receipt for these donations.  Additional hauling fees to donation centers or Town Dump Sites will be negotiated .


Do I need to be present during the sessions?

I will need your input in the beginning so that your decluttered space will be well suited to your personality and needs. After that, I can continue sorting and organizing based off your initial direction. There may be a few tweaks needed at the end of the project to ensure that it’s the best fit for you. If you would prefer to work alongside me, the job may go faster and you’ll learn some of the organizing strategies I use to give a space the order it deserves.


Is our work together confidential?

Absolutely! I abide by the Code of Ethics of the National Association of Professional Organizers (NAPO). Everything you share will be held in strictest confidentiality on my behalf. If you are interested in sharing a testimonial, I will only post or speak of the information that you choose to share with others.  Our website also has a link to specific Privacy Policies


Are you insured?

Yes, we maintain a general liability insurance policy.


Is there a travel fee?

Travel is included at no additional cost up to a 60 minute round trip. Additional travel time beyond that distance will be $30 per home visit.


Do you have a cancellation policy?

When you make an appointment with us for a consultation or an organizing session, we reserve that time especially for you. Since that time is held for you, we respectfully ask for a minimum of 24 hours notice if you must cancel an appointment. This courtesy enables us to offer that appointment time to another client. We will attempt to confirm the appointment time with you two days in advance so that you've got plenty of time to let us know if there's been a change in plans. A cancellation fee  will be charged to the payment method on file, or against any prepaid plan, for any late cancellations or no-show appointments ($25 for consultation and $100 for organizing sessions). A credit card may be required to book future appointments after cancellation if we do not already have payment information on file.


Does your company adhere to COVID-19 Precautions consistently?

Indeed!!  Carolyn has completed a COVID-19 Basics Certificate.  She gets tested weekly and has been vaccinated through her Healthcare Worker affiliation.  Carolyn and any individual who assists Carolyn will also be wearing face shields and gloves.  Further PPE is available upon request.


How do I get started?

Fill out the form on the Contact page and I’ll call you to schedule your Initial Phone Intake and follow up  In- Person Assessment.  During this free analysis, we’ll spend up to 45 minutes reviewing your area(s) of concern. You’ll tell me about what works and doesn’t work for the space and your preferences. I’ll begin working on a plan to bring peace to your chaos based on your personality, organizational needs, and budget. You will be provided with a Proposal.  You can choose to do-it-yourself at this point or we can implement these goals and strategies after signing the Agreement and UTP receives the first down payment of 30%.  See “the organization process” on website for more detailed information


If you have other questions that haven’t been answered in this “frequently asked questions” section, or you’d like to set up a Free Consultation via phone, virtual or in person,  please call Carolyn Moshier, owner of Urge to Purge at 770-312-6905 or email me at

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